How the South African postal system compares to the rest of the world

The Universal Postal Union (UPU) has published its annual postal development ranking, which lists the countries with the best postal systems in the world.

The ranking is based on the Post’s performance in 168 countries using big data and other statistics collected by the UPU.

When compiling the index, the UPU measures the reliability, reach, relevance and resilience of global postal systems with a special focus on the delivery times of domestic mail.

This year’s report showed an encouraging recovery in mail delivery times compared to 2020 – the height of the Covid-19 pandemic – with much of the growth coming from opportunities in the e-commerce sector.

However, it revealed growing disparities in postal development – an annual warning that the pandemic has only gotten worse.

The main finding of the index is that the logistical bottlenecks that occurred in 2020 severely affected the reliability of postal operations around the world.

The report’s findings also suggest that the gaps in postal development are likely to remain a significant challenge for the sector in the years to come, even if disruptions in global supply chains are eventually addressed.

“Despite its essence, the sector faced enormous challenges even before the pandemic. Postal operators struggled to grow their revenues at the same rate as the real economy in general, while postal services in many developing countries increasingly lagged compared to performance in more affluent countries, “the UPU said.

“In 2021, delivery times seem to have reached pre-crisis levels again; however, more time is needed before a “return to normal” is declared. Even if the crisis’s deterioration in reliability is finally overcome, the problem of mail development gaps is likely to remain high on the agenda of policymakers, regulators and operators for years to come. “

Switzerland took first place in this year’s ranking, Germany second and Austria third. Belarus, Brazil, Ghana, Singapore and Tunisia were also recognized for outstanding achievements in their respective regions.

South Africa

The African continent stands out in the global rankings with an average regional value of only 17.9, the lowest value since the ranking was created.

At 63%, the scatter around the mean is the highest of all recorded areas, with ranks ranging from 53 to 167.

“Ghana holds the top spot thanks to very good reliability, improved range and resilience that approaches the global average,” said the UPU. “Zambia, Namibia and Liberia have made the largest relative gains, climbing 34, 31 and 26 places, respectively.”

In comparison, South Africa has slipped further in the ranking and is 73rd with 34.14. This puts it behind competitors such as Nigeria (68th) but slightly ahead of Kenya (75th) and Ethiopia (78th).

Overall, domestic delivery times in African countries increased by 16%.

Changes on the maps

While the capabilities of the South African Post Office have deteriorated significantly over the past two decades, Group Chief Executive Nomkhita Mona has pledged to restore and modernize the service.

“At the South Africa Post Office we have adopted a culture of customer obsession,” Mona said in a statement on Tuesday (October 12). “Our customers include the weakest members of society. It is our duty to ensure that our customers receive a service of the highest integrity. “

Mona said the Post plans to significantly reduce postal crime and has launched a wide-ranging campaign to reduce mail-related crime. As part of this campaign, the organization asked customers, employees and the public to report post-crime they have come across, she said.

“Behaviors that should be reported include bribes solicited at Post Office premises, robberies and break-ins in Post offices, or Post violation violations.

“There have been instances where self-proclaimed queue officers demand bribes from members of the public in order to get a place at the top of the queue. These self-proclaimed snake posts act illegally, and the South African Post Office does not condone their actions. “

Read: 5 Changes for Post Offices in South Africa – Including Car License Renewals Using Mobile App

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